Privacy & HIPAA Compliance
Privacy Policy
Effective date: October 15, 2026
Victors of Nightingale Homecare LLC ("we," "us," "our") is committed to protecting the privacy and security of personal information of visitors to our website and people who use our services. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, your rights, and how to contact us.
Scope This policy applies to personal information collected through:
our website and related online tools;
phone, email, or in-person communications;
intake, service, scheduling, and billing systems used to arrange or deliver non-medical in-home care in Federal Way and King County;
other interactions in which you provide personal information to us.
It covers personal information about prospective clients, current and former clients, caregivers, job applicants, employees, contractors, and website visitors. It does not apply to de-identified or aggregated information that cannot reasonably be used to identify an individual.
Information we collect We collect only the information reasonably necessary to provide care, operate our business, comply with legal obligations, and improve services. Types of information we may collect include:
A. Identifiers and contact information
Name, mailing address, email address, phone numbers.
Emergency contact and family member contact information.
B. Personal, demographic, and health-related information (non-medical)
Date of birth, gender.
Non-medical information relevant to care and safety: mobility, mobility aids, dietary needs, allergies, medication names (for awareness, not clinical management), daily routines, cognitive status as observed, behavioral concerns, preferences, and living arrangements.
Home access information and safety-related details.
C. Financial and billing information
Insurance information, billing address, payment method details (credit/debit card or bank account for payment processing), transaction records, and billing history.
D. Employment and background information
For caregivers and applicants: resume/CV, employment history, references, background-check results, certifications, licensing when applicable, and eligibility-to-work information.
E. Communications and usage data
Records of communications with us (phone calls, emails, messages), appointment history, service notes, and care plans.
Website usage data (IP address, device type, browser, pages visited, timestamps) collected through standard analytics and server logs.
F. Other information
Information you provide in forms, surveys, job applications, or communications.
How we collect information We collect personal information:
directly from you when you provide it (forms, emails, phone, intake).
from authorized representatives (family members, guardians).
from third parties when permitted or required (referrals, background-check providers, payment processors, insurance carriers).
automatically through website technologies such as cookies and analytics tools.
How we use information We use personal information for purposes that are necessary to provide, administer, and improve our services and to operate our business, including:
to establish, manage, and deliver non-medical in-home care and related services;
to create and maintain care plans, schedules, and service notes;
to communicate with clients, families, caregivers, and partners about care and scheduling;
to process payments and manage billing, insurance claims, and collections;
to recruit, hire, train, and manage caregivers and staff;
to conduct background checks and verify qualifications for caregivers;
to investigate incidents, safety concerns, or complaints and take corrective action;
to comply with legal, regulatory, and contractual obligations;
to improve our website, services, and business operations, including analytics and aggregated reporting;
to send service-related notices, administrative messages, appointment reminders, and marketing communications where you have consented or where permitted by law.
Legal bases for processing (for residents of jurisdictions with data protection laws) When required by law, we will process personal information on one or more of the following bases:
performance of a contract (providing care and related services);
compliance with legal obligations;
legitimate interests (operating and improving our services, safety monitoring, fraud prevention), balanced against individual privacy rights;
consent, where applicable (marketing communications or other optional uses);
vital interests or public interest where necessary (emergency care or safety).
Sharing and disclosure We do not sell personal information. We may share personal information with:
Service providers and vendors: payment processors, scheduling and billing systems, background-check companies, IT and cloud service providers, analytics providers, and other vendors who perform services on our behalf. We require these providers to protect personal information and limit use to our instructions.
Healthcare and support partners: with your consent or as necessary to coordinate care (e.g., primary care providers, pharmacies, therapists).
Emergency contacts and authorized representatives: to ensure safety and coordinate care in